🔔 Update the Knowledge Base. Fix mistakes once.

AI is powerful, but let’s be honest: it’s not infallible.

Anyone claiming otherwise doesn’t really understand how AI works. What does work incredibly well is learning — especially when humans are in the loop.

We’ve just added a new way to update your guest-facing Knowledge Base (KB), directly from real situations.

1. See what the AI actually knows

Start by querying a topic. We’ll show you exactly which Knowledge Base data the AI is using for that answer.

2. Update the source of truth

Once you know where the answer is coming from, you can edit the Knowledge Base document itself.

3. Fix mistakes directly from guest conversations

Imagine Butler AI makes a mistake in a guest chat. A staff member corrects it.

Instead of fixing the same issue again tomorrow, you can now update the Knowledge Base immediately.

From the chat, click the three dots on the message → choose Update Knowledge Base → select which KB document you want to improve.

That’s it.

One correction. A better AI. No repeat mistakes.