1. Agreement to Terms

By accessing and using Butler AI's services, whether as a hotel operator, staff member, or guest, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Service Description

Butler AI provides an AI-powered hospitality management platform designed to facilitate communication between hotels and their guests. Our service includes, but is not limited to:

Guest communication automation
Hotel service request management
Digital concierge services
Guest feedback and satisfaction monitoring

While we strive to provide accurate and helpful information, all recommendations and suggestions provided by our AI system are advisory in nature and should not be considered as professional hospitality management advice.

3. Hotel Responsibilities

Hotels using Butler AI acknowledge and agree that:

They maintain full responsibility for their guest relations and service quality
They must ensure the accuracy of information provided through our platform
They remain liable for any services, amenities, or accommodations promised to guests
They must comply with all applicable hospitality and tourism regulations
They are responsible for training their staff on proper use of the Butler AI platform

4. Guest Interactions

Guests using Butler AI through participating hotels understand that:

Response times may vary based on hotel staff availability
Service fulfillment is subject to hotel capabilities and availability
AI responses are automated and may require human verification
Personal data is processed in accordance with our Privacy Policy

5. Limitation of Liability

Butler AI and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for:

Any disputes between hotels and their guests
Quality or accuracy of hotel services or amenities
Guest satisfaction with hotel services
Any direct, indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, use, goodwill, or other intangible losses
Service interruptions, data loss, or communication failures

6. Disclaimer

Butler AI's services are provided "as is" and "as available" without any warranty or condition. We specifically disclaim:

Any responsibility for hotel service quality or guest satisfaction
Guarantee of service availability or response times
Accuracy of AI-generated responses or recommendations
Responsibility for any guest complaints or hotel disputes

7. Data Usage and Privacy

Hotels and guests acknowledge that using Butler AI involves the processing of personal data, including but not limited to:

Guest communication records
Service request history
Guest preferences and feedback
Hotel operational data

All data processing is governed by our Privacy Policy, which both hotels and guests agree to by using our service.

8. Service Modifications

We reserve the right to modify or discontinue our service at any time. Hotels will be notified of significant changes, but we are not liable for any impact on hotel operations or guest services resulting from such modifications.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Butler AI operates, without regard to its conflict of law provisions. Any disputes relating to hotel services should be resolved directly between hotels and their guests.

10. Changes to Terms

We reserve the right to modify these terms at any time. Hotels will be notified of any significant changes that may affect their operations or guest services. Continued use of the service after such modifications constitutes acceptance of the updated terms.

11. Contact Information

For any questions about these Terms and Conditions, please contact our support team through the contact information provided on our website. Hotels should maintain updated contact information for prompt communication regarding service-related matters.