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Majestic Resorts × Butler AI

Butler Training Guide

Everything you need to get confident before your first shift — understand the chat workflow, handle guest calls, use your personal QR, and verify your setup end-to-end.

01 — Videos

Watch before your first shift

Short walkthroughs for every part of your daily role.

Butler

Butler Chat — Replying with AI Suggestions

Open a guest chat, see pending messages, and use AI-powered reply suggestions to respond quickly.

Chat viewAI suggestionsGuest messaging
Butler

Guest Calling the Butler

What the incoming call alert looks like on your device and how to respond correctly.

Incoming callCall alertHow to answer
Butler

Add Tags to a Guest

How to tag guests directly from the chat — mark preferences, VIP status, special requests, and more.

Guest tagsPreferencesVIPNotes
Butler

Notifications — Triggers & Delivery

When and why notifications are sent and how to stay on top of incoming requests.

NotificationsPush alertsSettings
📱02 — Daily Workflow

How your shift works

From logging in to your first guest response — every step of a butler's daily workflow.

Daily
Check Guests
My Guests at shift start
Share QR
Connect guests directly
Respond
Messages & calls
  1. 1

    Check your assigned guests at the start of each shift

    Open My Guests to see who has been assigned to you. Filter by date to prepare for upcoming arrivals. Tap any guest to open their chat thread.

    My Guests list

    Home dashboard

  2. 2

    Share your personal QR code with guests

    Every butler has a unique QR code accessible from the home screen. When a guest scans it they are immediately connected directly to you — no front desk needed. Ideal for poolside and dining introductions.

    Your personal QR

    💡

    You can show this QR on your phone screen or print it for your section. The guest scans it once and you're connected for their entire stay.

  3. 3

    Reply to guest messages using AI suggestions

    Open a guest chat to see their messages. The chat interface provides AI-powered reply suggestions so you can respond quickly and accurately. Tap a suggestion to use it or edit it before sending.

    Watch: Replying to Guests with AI Suggestions

    Open a chat, review messages, use AI reply suggestions

    💡

    Keep the app pinned in a browser tab during your shift for fastest access to new messages.

    Push notifications will alert you to new messages and calls even when the app is in the background.

  4. 4

    Answer incoming guest calls

    When a guest taps the call button in their web app, your device rings with a full-screen alert — even with the screen locked. Tap to answer. Message threads stay organised per guest so you never lose context mid-shift.

    Watch: Guest Calling the Butler

    What the call alert looks like and how to respond

    Incoming call screen

  5. 5

    Mark requests as resolved

    Once a guest's request has been fulfilled, mark it as resolved in the chat. This keeps your queue clean and lets the ops manager see accurate team workloads at a glance.

    Tap the resolve button once the guest's request is complete

03 — Checklist

Verify your setup before your first live shift

Run through this checklist to confirm notifications, calls, and guest assignment are all working correctly.

Butler verification checklist

  1. 1Log in at heybutler.io/staff-login. If you haven't received a login invite, contact your manager.
  2. 2Check your assigned guests under My Guests. You should see any guests matched to you.
  3. 3Ask a colleague to send a test message as a guest. Confirm it appears in your chat list and you receive a push notification.
  4. 4Reply to the test message. Confirm the guest sees your reply immediately.
  5. 5Test the incoming call flow: ask the guest to tap the call button and confirm the call alert appears on your device.
  6. 6Mark the test request as resolved and confirm the status updates correctly.
💡

Enable push notifications and keep the web app open in a pinned tab during your shift for fastest response times.

04 — Notifications

Set up your notifications correctly

Notifications are how you know a guest needs you. Getting this right before your first shift is critical — a missed alert means a missed request.

Notification Settings

Enable alerts for new messages, calls, and escalations

Install to Home Screen

iOS, Android & desktop — enables lock screen alerts

🔔

How to enable notifications: Go to Settings → Notifications inside the Butler AI app, then allow notifications when your browser prompts you.

Notifications are sent the moment a guest sends a message or initiates a call — you'll be alerted even when the app is in the background.

⚠️

Install the app to your home screen for lock screen alerts. Without this, push notifications may not arrive when your phone is locked.

Use the Install Butler AI banner at the top of this page for step-by-step instructions on iPhone and Android.

Need help? Reach out to the Butler AI team.

We're available to support your team during rollout.

Contact Support ← Back to Hub