Guest Journey Automation

Stop babysitting every guest message. Start owning the full stay.

Plug in your PMS once. Pre-arrival, in-stay, and post-stay touchpoints run on their own—on the channels guests already use—while your team handles the exceptions that matter.

Proof in the timeline: Live journey for Room 508—past sends, the offer in market now, and what’s queued next.
One brain, every inbox: WhatsApp, web chat, email, SMS—same tone, same guest record, no swivel-chair ops.
Revenue & readiness, scheduled: Documents, upsells, and nudges fire on stay milestones—not when someone has calendar space.

See It in Action Try Free — No Conditions

Live WhatsApp Demo

Walk the journey like a guest—in 60 seconds

Open on WhatsApp →

1 month free. No credit card. Keep it only if it delivers.

Deep dive: flows & PMS hand-off →

Guest Journey

Live

Room 508 • Configured by staff

Pre-Arrival Welcome

2d ago

"Welcome! Room 508 is ready."

Check-in Confirmation

1d ago

"Checked in! WiFi code sent."

Mid-Stay Upsell

Now

"Rooftop bar tonight? 20% off."

Web App

Pre-Checkout

Tomorrow

"Late checkout? Just ask!"

SMS

4 steps automated

Butler AI

How it runs

One playbook. Every stage of the stay.

After PMS and channels are connected, Butler AI owns the schedule: pre-arrival prep, in-stay revenue moments, and post-stay follow-up. Readiness and revenue stop riding on whoever remembered to press send.

Your rules. Our clock.

You define messages and guardrails once. AI answers and takes orders on WhatsApp, web, email, and SMS—your people step in when a stay actually needs a human.

What GMs track after go-live

More upsell yield

Less desk load

Higher guest readiness

Reservation syncs → the journey starts. No mail merge, no shadow spreadsheets.

Routine questions and orders clear automatically; staff sees exceptions only.

Timed nudges hit check-in, mid-stay, and pre-checkout—same logic, every night.

Available on:

47s

Avg response time

12K+

Guests daily

40+

Languages

24/7

Always available

Same timeline you saw above—now at hotel scale

Check-in, AI concierge, upsells, and reputation—tied to one guest profile and your brand voice.

Intelligent Check-In

Collect documents and preferences before arrival; surface add-ons when guests are primed to say yes.

Guest Experience AI

Answers and handoffs stay on-brand across channels—no more copy-pasted replies at midnight.

Revenue Engine

Offers fire when the journey says they should—not when someone has time to blast a list.

Reputation Builder

Catch friction before it hits TripAdvisor; ask for the review while the stay still feels warm.

Huge concierge or butler team?

Add Butler Operations for assignments, SLA visibility, and audit logs on WhatsApp—without ripping out the channel your guests already use.

Explore Butler Operations →

Trust & governance

Guest data stays on-platform—not in personal WhatsApp threads. Audit history, roles, and retention you can stand behind with ownership.

Privacy & accountability →

Pricing

We tailor pricing to your property size, needs, and goals. Book a call to discuss a plan that works for you.

Schedule a Call