Butler AI
AI Guest Messaging & Guest Experience Platform for Hotels
Every guest request, answered instantly.
Automate hotel guest communication on WhatsApp, digital check-in, service requests, upselling, and the full guest journey — integrated with your PMS.
- WhatsApp, web chat, email & SMS — one inbox, zero missed requests
- AI-suggested replies so your team responds 3× faster
- Multilingual, 24/7 answers without extra headcount
- Smart escalation to staff when guests need a human
1 month free. No credit card. Keep it only if it delivers.
Product explainer
See Butler AI in two minutes
From guest message to staff action — how the platform keeps every conversation visible and every request moving.
The Full Guest Journey, Automated
Connect guests from booking to checkout—and keep the relationship alive long after they leave. Human butlers + AI together. Every query answered. Every order taken. Every moment that matters.
Guest Journey
![Gmail](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M24 5.457v13.909c0 .904-.732 1.636-1.636 1.636h-3.819V11.73L12 16.64l-6.545-4.91v9.273H1.636A1.636 1.636 0 0 1 0 19.366V5.457c0-2.023 2.309-3.178 3.927-1.964L5.455 4.64 12 9.548l6.545-4.91 1.528-1.145C21.69 2.28 24 3.434 24 5.457z" fill="%23EA4335"/></svg>)
Pre-Arrival Welcome
2d ago"Welcome! Room 508 is ready."
EmailCheck-in Confirmation
1d ago"Checked in! WiFi code sent."
WhatsAppMid-Stay Upsell
Now"Rooftop bar tonight? 20% off."
Pre-Checkout
Tomorrow"Late checkout? Just ask!"
Semi-automated guest journey
Human butlers + AI together. The AI handles queries and orders; your team focuses on high-touch moments. One system that uplifts operational excellence—whether you run a boutique hotel or a resort with 50 butlers.
Results that transform your hotel
Connect PMS and channels—journeys start from live reservation data
AI clears routine asks and orders; your team sees exceptions only
Upsells and nudges follow the guest—not someone’s inbox
The Butler AI stack
Automate journeys, run ops on WhatsApp, capture leads on your site—on PMS data you already trust.
Guest Journey Automation
Timed messages from booking data—pre-arrival through post-stay—on WhatsApp, web, email, and SMS.
Butler Operations
A control layer on WhatsApp: assignments, audit logs, SLAs, and supervisor visibility—without replacing the channel.
Hotel Website Chat Widget
PMS-connected chat on your site: turn visitors into leads and bookings, routed to your team.
PMS & guest data
Connect your system of record. Guest data stays on-platform—audit-ready, not trapped in personal WhatsApp.
Big concierge or butler team?
Layer Butler Operations on top of WhatsApp for assignments, workload, and SLAs—ideal when 20+ staff touch guest messages.
Supervisor & SLA tools →Trust & governance
No personal WhatsApp. Guest data stays protected—not shared with staff. Full audit logs, resort-owned roles, and retention you can defend.
Learn about privacy & accountability →Guests go live in seconds. Your team stays in control.
No guest app—QR or link opens instantly. Connect PMS and channels with journeys your staff can tune; many properties are serving guests the same day.
Scan to get started
No app install. Opens in their browser instantly.
See the full stack
Guest Journey Automation, Butler Operations, and analytics—real screens from one platform. Jump to a product page when you’re ready to go deeper.
Operations command center
- Live view of guests and requests in one place
- Prioritize by urgency and SLA
- Supervisor visibility without personal WhatsApp
- Built for teams that run on messaging
Guest Journey & conversations
- Timed journeys from PMS and booking data
- Instant answers on WhatsApp, web, email, and SMS
- Hand off to staff when guests need a human
- One voice across channels
Requests to resolution
- Digital check-in, broadcasts, and upsells in one story
- Auto-route requests with clear ownership
- Guests see status—fewer “where is my…” pings
- Same platform as your journeys and ops console
Proof in the numbers
- Track revenue and response performance
- See what supervisors see—workload and SLAs
- Turn insights into playbooks
- Full platform walkthrough in minutes
Pricing
We tailor pricing to your property size, needs, and goals. Book a call to discuss a plan that works for you.
Schedule a CallResults Hotels Can Measure
Teams using Guest Journey Automation and Butler Operations share what changed—response times, upsells, and calmer front desks.
Avg Resolution
295 guest requests resolved at a 38-second average at Sunday Morning Collection.
Staff Productivity
Fewer follow-ups, more time for high-touch service.
Revenue Lift
More orders from the same guest traffic.
Answers Before You Ask
Setup, PMS, channels, privacy, and pricing—using the same terms as our product pages.
How fast can we launch?
Guests can use QR or a link immediately—no app download. Connecting your PMS and channels, then tuning journeys and menus, is often same-day for many properties; we help you through it.
Do guests need to download anything?
What can Butler AI handle?
How do staff manage requests?
Is there a free month?
What about hotels with butler teams?
Do you integrate with our PMS?
Is the website chat the same as in-stay messaging?
