Butler AI - AI-Powered Guest Services for Hotels

Guest messaging

Hotel Guest Messaging SoftwareWhatsApp, web chat, email and SMS in one PMS-connected inbox with AI replies and staff assignment.

WhatsApp for HotelsOne business number, tracked service requests and approved templates — no personal phones.

AI Chatbot for HotelsMultilingual answers grounded in your property data, escalated to staff when judgement is needed.

Operations, automation & guest channels

Butler OperationsOperations platform for butler teams—control layer on WhatsApp: assignments, audit logs, and ops visibility.

Guest Journey AutomationTimed messages from PMS data—pre-arrival to post-stay—on WhatsApp, web, email & SMS without babysitting every send.

Hotel Website Chat WidgetPMS-connected site chat: turn visitors into leads and bookings, routed to your sales team.

Demo, supervisor visibility & privacy

See Butler AI in ActionWatch how Butler AI transforms operations and guest experience—full platform demo.

For ops: see everythingResponse times, workload, reassignments, SLAs, and audit access for supervisors.

Privacy and accountabilityGuest data protected on-platform—not exposed like personal WhatsApp—with full accountability.

Guest experience

Hotel Guest Experience PlatformPre-arrival, check-in, in-stay service, upselling and post-stay in one platform.

Digital Check-In & Document CollectionPre-arrival ID scan, passenger card and card on file — then PMS check-in and door codes on WhatsApp.

AI-Powered Guest CommunicationInstant, multilingual answers with clear handoff to staff when guests need a human.

Matkustajailmoitus AutomationAutomated Finnish passenger card collection before arrival.

Revenue & reach

Hotel Upselling SoftwareTimed offers built on recovered guest data, with charges posted straight to the folio.

Guest Broadcasts & CampaignsTargeted broadcasts across web chat, WhatsApp, email, and SMS from one place.

Mews IntegrationReal-time two-way sync for reservations, guest profiles, billing and menus.

Oracle OPERA IntegrationReservation and guest profile sync for OPERA properties, listed on the Oracle Marketplace.

Protel IntegrationGuest messaging, tracked requests and folio payment posting, embedded inside Protel.

All PMS IntegrationsEvery property management system Butler AI connects to, and how the data flows.

Butler AI DemoExplore the guest experience platform: automated comms, upsells, and service workflows.

Hotel AI Use CasesDigital check-in, AI messaging, broadcasts, upsells, and more—in one overview.

BlogStrategies, product updates, and experiments for modern hospitality teams.

AnnouncementsLaunches, alerts, and operational updates for hotel leadership.

GM ToolsFree generators for guest FAQs, policies, and Google Business Profile content.

Compare Butler AIFeature-by-feature comparisons against HiJiffy, Runnr.ai, Duve, Canary and Alliants.

Case StudiesVerified customer results, including €9,081 in upsell revenue at Sunday Morning Collection.

PMS CompareCompare cloud property management systems by size, type, pricing, and features.

Resort Butler ServiceButler Elite, Diamond Club, Preferred Club, Excellence Club and Elite Club compared across the Caribbean, Mexico and the DR.

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