Protel PMS integration

Butler AI + Protel Integration

Run guest messaging, digital check-in and service requests on Protel reservation data — and work inside Protel itself, without switching windows.

Butler AI guest request list showing assignments and status

Overview

Butler AI is available in the Protel Store. Reservations sync from Protel so guest journeys run on accurate timing, guest charges post to the right invoice, and Butler AI can be embedded directly inside Protel so front office staff handle guest conversations without leaving the PMS.

Capabilities

Reservation sync

Arrivals, stay dates and guest details sync from Protel so pre-arrival and in-stay messaging fires on the right schedule.

Embedded inside Protel

Butler AI runs as a panel inside Protel, so staff answer guests and manage requests without switching to another window.

Invoice and folio access

Butler AI reads guest invoices so staff and guests can see current charges in the same conversation.

Payment posting

Payments captured through Butler AI post back against the correct Protel invoice, with the payment method preserved.

Digital check-in

ID, agreements and arrival details are collected pre-arrival and made available to the front office.

Tracked service requests

Guest requests become items with an owner, a status and a measured resolution time rather than loose chat messages.

Data flow

Reservation syncs from Protel
Butler AI reads arrivals, stay dates and guest details as bookings are created and updated.
Guest journey runs
Pre-arrival check-in, arrival instructions and in-stay messaging go out on WhatsApp, email or SMS.
Requests are handled in Protel
Staff work the conversation from the embedded Butler AI panel, with assignment and status tracked throughout.
Charges and payments settle
Guest charges and captured payments post against the correct Protel invoice, so checkout is accurate.

Setup checklist

Activate Butler AI from the Protel Store
Provide Protel API credentials for the property
Confirm invoice and payment method mapping
Configure guest journey triggers and languages
Enable the embedded Butler AI panel for front office staff
Test a live arrival before rollout

Butler AI in the Protel Store

Butler AI is published in the Protel Service Store and can be activated per property.

View Butler AI in the Protel Store

Internal links

Hotel guest messaging software

The conversation layer that runs on Protel data

WhatsApp guest messaging for hotels

Where most in-stay requests arrive

Digital check-in software for hotels

Collect ID and arrival details before guests reach the desk

Oracle OPERA integration

Butler AI on the Oracle Marketplace for OPERA properties

Mews integration

Real-time two-way sync with Mews

All PMS integrations

Every property management system Butler AI connects to

FAQ

How does Butler AI connect to Protel?

Butler AI is activated from the Protel Store and connects using the property's Protel API credentials. Reservations, invoices and payment methods are synced, and Butler AI can also be embedded as a panel inside Protel itself.

Can staff use Butler AI without leaving Protel?

Yes. Butler AI runs embedded inside Protel, so front office staff handle guest conversations, requests and check-in progress in the same window they already work in.

Do guest charges reach the Protel invoice?

Yes. Butler AI reads guest invoices and posts captured payments back against the correct invoice with the payment method preserved, so checkout does not need manual reconciliation.

Do we replace Protel?

No. Protel remains the property management system and the system of record. Butler AI adds the guest conversation, digital check-in and request tracking on top.

How long does setup take?

Most properties connect within a week once Protel API credentials are issued and invoice mapping is confirmed.