Hotel mobile app
One hotel app for your team and your guests
Staff get push alerts, assigned requests and every guest chat. Guests scan the room QR for menus, requests, a resort map and chat.
iPhone appComing soon1 month free. No credit card. Keep it only if it delivers.
Chats from the channels guests already use, on your PMS data
WhatsApp
Gmail
Outlook
Why hotels need an app, not just an inbox
Staff answer from personal phones
Conversations scatter across private numbers, guest data leaves the property, and the history walks out with the person.
Requests die between shifts
Towels, taxis and broken AC are handed over by word of mouth, with no owner and no deadline.
Managers find out too late
Without alerts, a waiting guest or a breached SLA is only noticed when someone happens to look at a screen.
Guests have nowhere to look
Without one place for menus, requests and chat, guests call the front desk for things they could find or do themselves.
One app, two sides
Staff sign in and run the property. Guests choose "I'm a guest" and scan the hotel QR. Same app, same data, nothing to set up per hotel.
Run the property from your pocket
Push alerts that reach the right person
New messages, assigned requests and escalations arrive as notifications, routed to the right person.
Requests with owners and clocks
Every request has a department, an owner, an ETA and an SLA, so nothing waits between shifts.
Every guest chat in your pocket
Read and reply on WhatsApp, web chat, email and SMS, with the stay and request history beside each thread.
Take over from the AI
Mute the AI on any chat and answer yourself, or send a suggested reply in seconds.
- Your personal QR code
- Same data as the dashboard
Scan the room QR and the stay opens
Guests scan the room QR and are in
Guests choose "I'm a guest" and scan the hotel QR. Their stay opens with hotel information, dates and one-tap help, with no account to set up and no separate app per hotel.
Menus, dining and room orders
Guests browse restaurant, spa and activity menus, build a basket and order to the room. Staff receive it as a request.
Requests guests can track
Guests ask for towels, housekeeping or anything else and follow it to done, so they stop calling the front desk.
Chat, resort map and check-in
Guests message the hotel team any time, find their way around with the resort map, and get check-in ready before arrival.
From guest message to done, on your team's phone
- 1
A guest messages or requests
By WhatsApp, web chat, SMS or email, or from the guest side of the app after scanning the room QR.
2Butler AI answers or routes
The AI concierge answers from your hotel's own information, or creates a request for the right department.
Late check-out
Room 305 · Front desk
3The right person is alerted
The owner gets a push notification on their phone with the guest, the room and what was asked.
- Done in 4 min4
Resolved and recorded
Status, ETA and the full conversation are logged, so managers can see response times for every team.
Everything a guest needs, one scan away
The hotel's own dining, spa and activity menus, plus requests, chat, a resort map and check-in. No account, no separate app per hotel.
Dining
Restaurant and room menus, order to the room
Spa
Treatments and wellness
Activities
What's on during the stay
Requests
Ask, then track it to done
Chat
Message the team any time
Resort map
Find the way around
Check-in
Ready before arrival
Connected to your PMS
The app shows the same reservations and guest profiles as your PMS, next to every chat and request.
Get the Butler AI app
Your team signs in with their Butler AI account. Guests just scan the hotel's QR code and choose "I'm a guest".
iPhone appComing sooniPhone users can add Butler AI to their home screen until the App Store version is live.
Questions, answered
Can't find it? Book a quick call.
Is there a Butler AI app for Android?
Yes. The Butler AI app is on Google Play. Search for Butler AI or use the Get it on Google Play button on this page.
Is there an iPhone app?
The iPhone app is coming soon to the App Store. Until then, iPhone users can add Butler AI to their home screen from Safari and use the same inbox and requests.
Do guests have to use the app?
No. Guests who prefer WhatsApp, web chat, SMS or email keep using them. Guests who want menus, requests, the resort map and chat in one place can scan the room QR in the Butler AI app and choose "I'm a guest".
Is there a guest app?
Yes, it is the same Butler AI app. Guests choose "I'm a guest", scan the hotel or room QR code and land on the hotel home with information, dining and spa menus, requests, a resort map, check-in and chat. They need no account and no separate app per hotel.
Who is the Butler AI app for?
Both. Staff (front desk, housekeeping, maintenance, concierge, food and beverage, managers) sign in to run requests and chats. Guests choose "I'm a guest" and scan the hotel QR code to open their stay.
Does the app show the same data as the web dashboard?
Yes. The app and the dashboard share one inbox, one request list and one set of guest profiles, so what a manager sees on the web is what the floor team sees on their phone.
Which property management systems does it work with?
The app uses the same PMS-synced data as the dashboard: Mews, Oracle OPERA and Protel.
Can my team use the web version instead of the app?
Yes. Everything also works in a mobile or desktop browser, and can be added to the home screen as a web app.
How do I roll the app out to my team?
Staff sign in with their own Butler AI account, the same one they use on the web. We walk you through setup, notifications and the rollout to each department during onboarding.
Keep reading
Hotel guest messaging software
One inbox for WhatsApp, web chat, email and SMS, connected to your PMS.
WhatsApp for hotels
How the WhatsApp channel works end to end, from opt-in to service request.
Hotel AI chatbot
The AI concierge that answers from your own hotel information, 24/7.
Digital hotel check-in
Online check-in with ID, registration card and payment before arrival.
See the app running on your property's workflow
A 30-minute walkthrough on your own PMS data: requests, alerts and guest chats on the phone.