Adding a new front-desk hire or fixing who can see the Ops Settings shouldn't mean opening a support ticket and waiting. Butler AI's Admin dashboard puts staff roles and sign-in configuration directly in the hands of your hotel's own admins.
A note on how Butler AI runs: hotels choose between AI Agent Mode (Butler AI handles guest messages and upselling automatically) and Human Agent Mode (your own staff or butlers manage every conversation, with AI support behind the scenes) — whichever fits how the property actually operates.
Admin control, without the tickets
The Admin dashboard covers exactly what a hotel admin actually needs to manage day to day: staff members, their roles, and how their organization's Microsoft accounts map into the right property. It's built for hotel owners, admins, and IT admins — not a general settings dump.
Role-based access control
Every role — Admin, Butler, Manager, IT Admin — has an explicit access matrix showing exactly which dashboard sections it can open: Staff Management, Ops Settings, Inbox, Analytics. This isn't a vague permission toggle; an admin can see precisely what "Full" access to Ops Settings actually grants before assigning it to anyone.
Right people. Right access.
The staff table underneath ties it together — every team member, their login method (Microsoft, email, or Google), and their role and department, editable in one place. Inviting new staff or correcting a role doesn't touch code or require a developer; it's a table an admin edits directly.
Microsoft SSO, mapped to the right property
For hotels or groups already running Microsoft accounts, the SSO panel configures exactly how that maps in: the staff email domain, a unique SSO property code so a shared organization domain still lands staff at the correct property, and Azure AD group mappings that assign a Butler AI role automatically based on which Azure group a staff member belongs to.
Right access, right sign-in — configured by the people who actually run the hotel, not routed through a support queue. See how it fits your team's setup at heybutler.io.